Terms of sale
Last updated: October 13, 2026
iMara is a brand operated by iMara Buyback, a business registered in New Brunswick. By placing an order, you accept these terms of sale.
1. Prices and payment
Prices in Canadian dollars (CAD); amounts in FCFA are indicative only. Payment is made in CAD by Visa and Mastercard cards, through Stripe; the exact amount debited depends on your bank’s exchange rate.
Shipping from Canada to Cameroon is paid: fees are calculated per device and shown in the cart before you confirm your order. These shipping fees are the customer’s responsibility.
Pickup at the pickup point in Douala or Yaoundé is free.
Customs clearance: iMara is not responsible for it. Once the phone has been picked up, if the customer wishes to clear it through customs, it is up to the customer to do so themselves.
2. Cancellation before shipping
You can cancel your order as long as it has not left Canada, that is, while its status is earlier than “shipped”. You then receive a full refund.
Once the order has shipped, it can no longer be cancelled.
3. Pickup and on-site inspection
Pickup takes place in Douala or Yaoundé. The pickup time is agreed with the customer; the place and time are confirmed to them by WhatsApp.
The order holder presents proof of identity. If they want someone else to pick up the device in their place, they must contact iMara on WhatsApp with their national ID card (CNI) and that of the person who will pick up, then send a formal message authorizing them. iMara sets up a WhatsApp call at pickup time to confirm.
At pickup you test the device on site. If it does not match its description (model, storage, grade, visible defect), you may refuse it and receive a full refund.
4. Hidden defect or non-conformity (48 hours)
Within 48 hours after pickup, any hidden defect or non-conformity must be reported by WhatsApp with a photo or video. After verification, iMara offers an exchange or a refund.
5. 30-day warranty
Every device is covered by a 30-day warranty starting at pickup. For a covered failure, iMara repairs or replaces the device; a refund is given only if repair and replacement are impossible.
The warranty does not cover:
- breakage (screen, frame, etc.);
- oxidation and water damage;
- misuse;
- any software modification (root, jailbreak).
6. Device not picked up
If the device is not picked up, it is kept for 7 days at the pickup point from the moment it is ready (you are informed). After that, the order is closed and no refund is possible (neither the product, nor shipping, nor payment fees).
7. Refunds
All refunds are made to the card used for payment, through Stripe. How soon the refund appears depends on your bank (a few business days).
8. Seller and contact
iMara is a brand operated by iMara Buyback, a business registered in New Brunswick, Canada.
Contact: info@imarashop.ca · +1 (506) 724-0776 (WhatsApp).