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iMara lets Cameroonians living in Canada buy checked phones and have their loved ones pick them up in Douala or Yaoundé. You pay in Canadian dollars (CAD) from Canada; the phone is picked up at the pickup point.

No, shipping from Canada to Cameroon is paid; the amount is shown in the cart before you pay. Pickup at the pickup point in Douala or Yaoundé is free. Customs clearance is not handled by iMara: once the phone has been picked up, it is up to the customer to clear it themselves if they wish.

Delivery usually takes 7–10 days after payment is received. This includes payment verification, parcel preparation, international transport and availability at the pickup point.

By Visa or Mastercard, on the secure payment page where you are redirected after confirming your cart. You are always charged in Canadian dollars (CAD); the FCFA price is indicative. iMara never sees or stores your card details.

Yes: as soon as you go to checkout, the device is set aside for you while you pay. If you leave the payment page, find your order in "My account → My orders" and click "Pay now". An unpaid order is eventually cancelled: the device then goes back on sale and you are not charged.

Yes. All our phones are checked (IMEI, battery and overall condition; grades A, B and C are refurbished) and covered by a 30-day warranty from pickup: repair or replacement, and a refund only if that is impossible. Excluded: breakage, oxidation and water damage, misuse and any software modification (root, jailbreak). Details in our terms of sale.

Grades describe physical appearance only. New: never used. Grade A: no visible scratches or marks. Grade B: light micro-scratches, hard to see with the screen on. Grade C: clearly visible scratches or marks. In every case the phone is tested and fully working. Battery health is shown separately on the product page.

“Sealed” means the original box and its protective film were intact when iMara received the phone. This status only applies to New devices and is not an extra warranty. A New device without the “Sealed” label has not been used, but its box may have been opened.

Unlocked (stated on each listing): each product page states whether the phone is unlocked, meaning it has no carrier lock. Only devices listed as unlocked are.

Sign in to your account and open “My orders” to see the status of your order. You also receive an email at every step. You can write to us on WhatsApp with any question.

Yes, as long as the order has not left Canada (status before "shipped"). If it is already paid, the refund is full and automatic to the card used. Once the order has shipped, cancellation is no longer possible.

At pickup, you test the device on the spot: if it does not match the description (model, storage, grade, visible defect), you can refuse it and be fully refunded. Within 48 hours after pickup, a hidden defect or non-conformity can be reported via WhatsApp with a photo or video: after verification, we offer an exchange or a refund.

The order holder presents proof of identity at pickup. If they want someone else to pick up the phone in their place, they must contact us on WhatsApp with their ID card (CNI) and that of the person who will pick up, then send a formal message authorizing them. We set up a WhatsApp call at pickup time to confirm. The pickup time is agreed with you; the place and time are confirmed to you by WhatsApp.

The device is kept for 7 days at the pickup point from the moment it is ready (you are informed). After that, the order is closed and no refund is possible (neither the product, nor shipping, nor payment fees).

Click "Sign in" at the top of the page. You can create an account with your email or log in if you already have one. An account lets you track your orders and leave reviews.

Our team is available on WhatsApp. Click the contact button below or message us directly. We usually reply within 24 hours.